FAQ

FAQ

About membership

Please register the information of the person using the service.

After logging in, you can edit from My Page.

Click "Click here if you have forgotten your password" on the login screen to proceed to the password reset screen. Please proceed to the "Password Reset" page.

Please contact us to inform us of your wish to withdraw from membership.

We strictly protect your privacy. Please check our privacy policy for more details.
Click here for privacy policy

Basically, membership registration is required.
By registering as a member, we provide members-only functions and information, such as information on the arrival of your favorite brands and information on great sales, so please take advantage of membership registration.

About the product

All prices are displayed including tax.

Although we take great care in photographing the product to convey the exact color of the product, the color of the product you receive may differ depending on the lighting and the characteristics of the device you are viewing it on. Please note.

Some items are new, but we also handle reused items.
For more details, please check the rank item listed in the product information.

Our experienced staff inspects each step of the process, from product procurement to inspection to publication on this site, so please purchase with confidence.
If you determine that the product is not genuine, please have the certificate ready and contact us using the <Inquiry Form> .

Our store does not offer discounts on products.
We regularly distribute events and coupons that can be purchased at a discount to our members, so please take advantage of them.
Tap here to signup

If you register as a TENGENVINTAGE member, we will notify you by email when the item you want to purchase becomes available. Please note that as we deal with reused items, the arrival time may vary and we may not be able to meet your request.
Tap here to signup

Please check the product rank, image, and description listed on the product page.

All items shown in the photo are included. Accessories not shown in the photos or not listed in the product description are not included.

This item is sold out, but if you would like it restocked, please contact us. Click here for inquiries regarding restocking

ATENGENVINTAGE nagoya
〒460-0008
3-23-5, Sakae-ku, Naka-ku, Nagoya, Aichi Prefecture
You can check the actual item at ARROWSAKAEBLD1F TENGENVINTAGE.

Reservations and reservations for products on this site can be made by contacting us via email. However, temporary holding will be allowed for up to 2 days.

About payment

At our store, shopping cart and card numbers are encrypted before being sent. Please be assured that our system does not store your credit card information.

Free shipping for orders over 30,000 yen and 800 yen for orders under 29,999 yen.

Regarding delivery

If more than 7 days have passed since the shipping date, the product will be returned to us and the order will be canceled.
Please make sure to receive your ordered items within the specified period.

We are sorry, but we are unable to specify this.

We accept. Please note that depending on the product, we may not be able to ship it.

We accept. Please specify the delivery address at the time of purchase.

Please let us know if you are giving a gift for a loved one's birthday or Christmas. We accept wrapping services.

We will look into your issue immediately, so please contact us via email .

All items are one-of-a-kind, so if by any chance we are unable to deliver the item you ordered due to an unforeseen accident during delivery, we will cancel your order (refund will be provided).
If there are other similar products, we will let you know.

Please contact our store so we can make arrangements for collection. Also, please note that we may not be able to accept exchanges as each item is a one-of-a-kind item.
Click here for inquiries regarding damaged products

As a general rule, we do not accept exchanges or exchanges of products at our store. However, the return service is only available to customers who have returned the eligible product to us within 2 days from the date of delivery, and who have made the purchase with a credit card within 5 days.

Delivery time cannot be specified.
You will be asked to check the delivery status on the delivery company's website from the order confirmation email.

We will ship the product within 2 days.
Please note that shipping times may vary depending on shipping conditions.

about the order

We also accept orders by phone.
Contact us by phone

Please contact us by email after ordering the product.
Please note that we may not be able to accept cancellations for products that have been shipped for 2 days.
Click here to cancel your product

The issuing method differs depending on the payment method, so please check the following.
A [Convenience store payment] Please use the [receipt] or [receipt] you received when paying at each convenience store as your "receipt."

[Cash on Delivery] Please use the copy of the delivery slip as your "receipt".

[Bank transfer] We will send it together with your ordered product. When ordering, please write [Request for receipt] in the "Notes" section of the "Order Confirmation" screen before placing your order. If the item has arrived, we will send it separately, so please contact our store.